Get in touch

We're real people and we read every message. Whether you've got a question about a product, need help with an order, or just want to ask something before you buy - drop us a line.

We typically reply within a few hours during business days.

Looking for something specific?

  • Track Your Order

    You'll find your tracking link in your shipping confirmation email. If you can't find it or need an update, just ask us below.

    Track My Order

  • Returns & Refunds

    Changed your mind or something not right? Check our returns policy for the full details, or message us and we'll sort it out.

    Returns Policy

  • Browse FAQs

    We've answered the most common questions on our product pages. Each product page has a dedicated FAQ section - check there first, you might find your answer straight away.

    Shop Products

Contact Form

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LuxeCare customer support - real people, real replies

Prefer email?

Send us an email directly at support@luxecare.co.uk and we'll get back to you.

When to expect a reply:

  • Business days (Mon-Fri): usually within a few hours
  • Weekends and bank holidays: we check messages but replies may take until Monday

We don't use chatbots or auto-responders. When you get a reply, it's from someone on our team who's actually read your message.

Company information

Luxecare Technology Ltd is a registered company in the United Kingdom.

Registered office: 85 Great Portland Street, First Floor, London, W1W 7LT, United Kingdom 

Company registration: 15404386 

VAT registration: GB463975840

You can verify our details on Companies House.