Shipping policy

Last updated: Sunday 1 November 2026

Delivery is free on every order to the United Kingdom, Ireland and Australia. The short version is on our Delivery page.

1. How long it takes

Where	After dispatch	Same-day dispatch if you order by
United Kingdom	3 to 5 working days	3pm UK time
Ireland	5 to 10 business days	3pm UK time
Australia	5 to 8 business days	2pm Sydney time

Working and business days are Monday to Friday, not public holidays. These are the same times shown at checkout and on each product page. Orders placed after the cut-off, or at the weekend, are dispatched the next working day. The estimate on the product page is an estimate; the carrier's tracking is the final word.

2. Tracking

Every order is sent tracked. The tracking number is in your dispatch email, and you can follow the parcel from the Track my order page.

3. Address problems

Please check your address at checkout. If a parcel comes back to us because the address was incomplete or wrong, we will contact you; a second delivery may carry a reshipment charge, which we tell you about before sending.

4. Customs and duties

Orders to Ireland and Australia are sent with all duties and taxes paid by us. There is nothing to pay on delivery.

5. Damaged or missing on arrival

If the parcel arrives damaged, or tracking says delivered but it has not arrived, email support@luxecare.co.uk within 7 days with your order number. We sort it out with the carrier; you do not have to. Shipping Protection, if you added it at checkout, replaces or refunds a lost, damaged or stolen parcel with no claim forms: Shipping Protection.

6. Contact us

Email support@luxecare.co.uk. Luxecare Technology Ltd, company number 15404386, 85 Great Portland Street, First Floor, London W1W 7LT, United Kingdom.