LED Light Therapy Face Mask Guide

From your first charge and the light test to the three modes and your weekly routine.

Prefer paper? The full printed manual, if you'd rather have it to hand. View the manual

Quick start Troubleshooting Modes How often Care Safety FAQs Specs

Session: 10 minutes, then it switches itself off · How often: 2 to 3 times a week · Charging: about 4 to 5 hours, not while in use

Your first session

Before your first session on your face, do a light test on your arm. It checks that your skin is not sensitive to the light.

How to do the light test

Charge the mask fully first.
Place the mask on the inside of your arm and switch it on.
Press the Brighten button, then press it twice more so it is on the high level.
Leave it on your arm for the full 10 minutes. It switches itself off at the end.
If your skin turns red or itchy, your skin may be sensitive to light. Please do not use the mask, and speak to a dermatologist or your GP.

1 Charge it first. Push the USB end of the cable from the box fully into the charging port on the controller, and charge for about 4 to 5 hours. You cannot use the mask while it charges.

2 Clean your face. Wash and pat dry. Take off all make-up, creams and sunscreen, as some of their ingredients can make skin more sensitive to light.

3 Fit the eye shields. Place the eye protection from the box into the eye openings of the mask.

4 Put the mask on. Fasten the straps so it sits comfortably, then connect the controller cable to the mask.

5 Switch on. Press and hold the power button for 2 seconds. Put the mask on first, then switch on.

6 Choose your mode. Press Clear Acne, Brighten or Redness. Each mode starts on the low level. Press the same button again for medium, and again for high.

7 Relax for 10 minutes. The mask switches itself off when the 10 minutes are up.

8 Finish. Smooth on your moisturiser or serum, then wipe the mask with a damp cloth.

Unboxing your LED Face Mask

What comes in the box, from the mask and eye shields to the controller and straps.

What's in the box

MaskLED Light Therapy Face Mask

ControllerThe remote controller, on a cable that plugs into the mask

USB cableFor charging the controller

Eye protectionA pair of eye shields that fit into the mask

StrapsA set of adjustable straps

User guideA QR code that opens the full manual

Controller or cable lost or damaged? A replacement set for this mask is sold on its own: LED Mask Remote & Charging Cable.

LED Light Therapy Face Mask, picture 8 of 9

The mask and everything with it

The mask, the controller, the charging cable, the two eye shields and the straps.

The three modes

The controller has a power button and one button for each mode. Each mode is its own light setting. Choose the one that suits your skin on the day.

Mode button	What the manual says it is for	Session
Clear Acne	Blemish-prone, oily-looking skin	10 minutes
Brighten	The look of dull skin and uneven tone	10 minutes
Redness	Skin that looks red or feels irritated	10 minutes

The mask has these three modes only. There is no separate button for other concerns.

Power button, hold for 2 secondsSwitches the mask on, or off

A mode button, one pressStarts that mode on the low level

The same mode button againMedium, then high. The light gets brighter with each level

The indicator on the controllerShows the level you are on

Changing mode starts a fresh 10 minutes. Each mode switches itself off after 10 minutes.

Start on low and move up a level as your skin gets used to it.

The controller

The power button sits above the three mode buttons: Clear Acne, Brighten and Redness, from top to bottom.

How often to use it

Each session10 minutes. The mask switches itself off

How often2 to 3 times a week

LevelStart on low, and go up as your skin gets used to it

Slight redness after a session is normal and should settle within 1 to 2 hours. If you feel burning or discomfort, stop straight away.

Do not use the mask on the same area for long periods, or over and over in one go.

When will I see a difference? Results build gradually and everyone's skin is different. Many customers tell us they notice a change in how their skin looks after 2 to 4 weeks of regular sessions.

See it in use

A short clip of the mask being fitted, switched on and worn.

Charging

Time to a full chargeAbout 4 to 5 hours

Where it plugs inThe charging port on the controller. Push the USB end of the cable fully in

CableUse the USB cable from the box

While it chargesYou cannot use the mask

Battery3000mAh, enough for several sessions on one charge

Before your first session, or after a long time unused, charge it fully and check the buttons and lights work.

After 5 hours, unplug the cable and check the battery level. It should show full.

If you notice smoke, an unusual noise or a smell while it charges, unplug the cable straight away and stop using the mask. Please get in touch with us.

Safety: please read first

Do not use the mask if you:

are pregnant or breastfeeding;
are sensitive to light, or take medicine that can make your skin sensitive to light;
have an eye condition you were born with, or a skin condition such as lupus, light-sensitive eczema or albinism;
are under 16. Keep it out of children's reach.

Never use it:

on broken or sore skin, such as burns, blisters, cuts, wounds or an active skin condition;
without the eye shields fitted. Do not look straight at the lights;
in a bathroom, near a bath or anywhere wet;
near a fire, a heater or anywhere hot, and do not charge or store it there;
if it is not working properly.

Using it safely:

Use it in a room between 5 and 30°C.
Do not take it apart, repair or change it yourself. Contact us instead.
Try not to drop or knock it.
If you are sensitive to smells, let a new mask air for 1 to 2 days before you use it.
It is for people only. Please do not use it on pets.

This guide is not medical advice. If you are not sure whether any of these apply to you, please check with your GP or pharmacist before using the mask.

Cleaning and storing

Switch the mask off and unplug it before you clean it.
Wipe the mask with a damp cloth before and after each session. Never put it in water.
Do not clean it with alcohol, thinners, petrol or nail polish remover. They can damage the surface.
Store it somewhere dry at room temperature, away from dust, direct sunlight and damp.
It has a lithium battery inside. When it reaches the end of its life, please do not put it in household waste. Take it to a recycling point for electricals.

If something's off

Quick fixes and the fine print.

Something not right?

Will not switch on or charge? Check these in order:

It may simply need charging. Charge it for about 4 to 5 hours.
Use the USB cable from the box. Other chargers and cables can affect charging.
Push the USB end fully into the charging port on the controller. Sometimes it is not quite all the way in.
To use it, unplug the charging cable and check the controller cable is pushed fully into the mask.
Hold the power button for a full 2 seconds.
Still not working after 8 to 10 hours of charging? Contact us with a short video of what happens when you charge it and press the power button. It helps us sort it out quickly.

It switched itself offNormal. Each mode switches off after 10 minutes

It will not run while chargingNormal. Unplug the charging cable first

The light seems dimEach mode starts on low. Press the same mode button again for medium and high

Skin a little red afterwardsNormal. It should settle within 1 to 2 hours

Burning, discomfort, or redness or itching that does not settleStop using it. Speak to your GP or a dermatologist, and let us know

A smell from a new maskLet it air for 1 to 2 days

Smoke, an odd noise or a smell while chargingUnplug it straight away, stop using it and contact us

Lost or broken controller or cableA replacement set is sold on its own: LED Mask Remote & Charging Cable

Something arrived damaged or missingContact us with a photo of what you received and your order number

Warranty. Your mask has a 1-year warranty covering manufacturing faults under normal use. If it develops a fault, contact us and we will arrange a replacement or repair.

Returns, refunds and what we can take back: Returns, refunds and warranty.

Your questions, answered

What does each mode do?

Each mode is a separate light setting. Clear Acne is the one for blemish-prone, oily-looking skin. Brighten is for the look of dull skin and uneven tone. Redness is for skin that looks red or feels irritated. Every mode has three levels, so you can start low and build up.

How often should I use it?

2 to 3 times a week, for 10 minutes a session. The mask switches itself off when the 10 minutes are up.

I have sensitive skin. Where do I start?

Do the light test on your arm first. Then start on the lowest level and move up as your skin gets used to it. Slight redness after a session is normal and usually fades within 1 to 2 hours. If you feel burning or discomfort, stop straight away.

Can I use it with my skincare?

Use the mask on clean, bare skin. Take off all make-up, creams, serums and sunscreen first, as some ingredients can make skin more sensitive to light. Put your moisturiser or serum on after the session.

Do I need to wear the eye shields?

Yes, every time. Fit them into the mask before you switch on, and never look straight at the lights.

Can I use it while it charges?

No. The mask cannot be used while it is charging. Charge it fully, unplug the cable, then connect the controller to the mask.

How long does the battery last?

A full charge takes about 4 to 5 hours with the cable from the box. The 3000mAh battery lasts for several sessions between charges.

Why did it switch off?

Each mode runs for 10 minutes and then the mask switches itself off. Choosing a different mode starts a new 10 minutes.

I have lost the controller. Can I buy a new one?

Yes. The LED Mask Remote & Charging Cable set has a replacement controller and USB cable for this mask.

What is the warranty?

Your mask has a 1-year warranty covering manufacturing faults under normal use. If it develops a fault, contact us and we will arrange a replacement or repair. We are a UK-based team, real people rather than bots.